1. Vehicle Redemption Process
To redeem your vehicle, you must first contact your finance company and bring your loan current.
a. Authorization Required
We cannot schedule an appointment until we receive official redemption release documents directly from your finance company.
Once your financial obligations are met, your lender will send us the required documentation.
b. Appointment Scheduling
For lender‑specific questions about redemption amounts and authorizations, contact your finance company directly.
All appointments must be scheduled online with at least 24 hours’ notice using our online appointment scheduler:
After you request an appointment, your account will be reviewed by our team. You will receive one of the following:
Confirmation with pick-up instructions
Rejection due to missing authorization from the lender
c. Same-Day/Rush Appointments
Same-day or rushed appointments may be available on a limited basis and are subject to an additional service fee.
To request a rush appointment, please use the live chat box on our website to speak with a team member directly.
d. Fees & Payment
All applicable fees are due at the time of service.
e. Identification & Authorization
A valid government-issued photo ID is required at the time of appointment.
Only the borrower(s) listed on the loan may redeem the vehicle.
If you cannot be present, you must contact your finance company to issue a 3rd-party release, authorizing someone else to act on your behalf. The authorized party must be named in the release and bring ID.
2. Personal Property Retrieval
a. Appointment Required
Personal property pick-up follows the same appointment process as vehicle redemption and must be scheduled in advance.
b. What’s Not Allowed
The following items cannot be removed as they are considered part of the vehicle:
Installed audio systems or speakers
Aftermarket accessories or modifications
Vehicle parts (rims, batteries, etc.)
Any item wired or bolted on or into the vehicle
3. Arrival & Building Access
To maintain safety and efficiency:
You must arrive at your scheduled appointment time.
If you arrive early, you must wait in your vehicle until your appointment time.
Only one customer is permitted inside the building at a time.
Walk-ins and unscheduled visits are not permitted.
4. Contact & Support
For assistance:
Use the live chat box on our website for real-time help during business hours
Email: jmcmillin@mcmillinrecovery.com
5. Behavior, Threats & Aggressive Conduct (Updated)
We prioritize the safety of our staff, customers, and the public, and we expect professionalism at all times.
Threats or aggressive behavior (verbal or physical), whether prior to the appointment or upon arrival, will result in:
Immediate cancellation of the appointment at the customer’s expense (including any applicable towing, storage, administrative, or other fees incurred),
Aggressive or illegal behavior will be handled by law enforcement and reported to your lender.
Vehicle and property will be transported to auction. After transport, any vehicle or property retrieval must occur at the auction facility and will be subject to that auction house’s rules and fees.
We reserve the right to refuse service to anyone who behaves in a threatening, abusive, or disruptive manner. Repeated or severe incidents may be reported and could result in further legal action.